📞 Contact Support

How to Reach Us:
📧 Email: support@sweettubeacademy.com
⏱️ Response Time: 24-48 hours

🆘 Emergency Support
Site Down or Critical Issues?
Email with “URGENT” in the subject line.
We respond to emergencies within 4 hours, including weekends.

Before You Contact Us:

Please include:
– Your WordPress version
– SweetPrice plan (Monthly/Yearly/Lifetime)
– Brief description of the issue
– Screenshots if relevant
– What you were trying to accomplish

This helps us help you faster!

📚 Setup & Configuration

– Installing SweetPrice – Step-by-step installation guide
– License Activation – How to activate your license key
– Initial Configuration – Setting up your ingredient database
– Theme Compatibility – Making SweetPrice work with your theme
– Trial Guide – Maximizing your free trial period

⚙️ Core Features

– Adding Ingredients – Building your cost database
– Creating Recipes – Recipe builder walkthrough
– Setting Profit Margins – Pricing for profitability
– Cake Calculator Setup – Adding customer-facing calculator
– Cookie Calculator Setup – Adding custom cookie calculator

🚀 Advanced Features

– Labor Cost Configuration – Setting hourly rates and overhead
– Unit Conversions – Managing different measurement units
– Cake Configurations – Setting up sizes, shapes, and tiers
– Recipe Scaling – Adjusting batch sizes
– Customer Quote Management – Managing and following up on quotes

Q: How much does SweetPrice cost?

A: We offer three plans: Monthly ($9.99/month), Yearly ($99.99/year), or Lifetime ($299.99 one-time). All plans include the same features.

Q: Can I get a refund?

A: No, all sales are final. We do not offer refunds, returns, or exchanges on any purchases. You may cancel subscriptions to stop future billing.

Q: What happens when I cancel?

A: Canceling stops future billing but you keep full access until your current paid period expires. For example, cancel a yearly plan halfway through and you still have 6 months of access.

Q: What happens when my subscription expires?

A: SweetPrice stops working when your subscription expires. Renew anytime to restore full access and continue receiving updates.

Q: Can I use this on multiple websites?

A: Each license covers one website. Contact us for multi-site pricing.

Q: Why don’t you offer refunds?

A: Our no-refund policy keeps costs low for everyone. We offer free trials so you can test SweetPrice risk-free before purchasing.

🔧 Technical Issues

Q: SweetPrice isn’t showing up after activation
A: Check that your PHP version is 7.4+ and WordPress is 5.0+. Also verify your license key was entered correctly.

Q: The calculator isn’t displaying properly
A: This is usually a theme conflict. Try switching to a default WordPress theme temporarily to test. Contact us for theme-specific fixes.

Q: My ingredient costs aren’t updating in recipes
A: After updating an ingredient cost, you may need to refresh your recipes. Go to the specific recipe and save it again.

Q: Calculator shortcodes aren’t working
A: Verify you’re using the correct shortcodes: [ cakes_calculator ] for cakes or [ custom_cookies ] for cookies.

Q: I’m getting PHP errors
A: This usually indicates a plugin conflict or outdated PHP version. Contact support with the exact error message.

Q: The plugin deactivated itself
A: Check for WordPress/PHP version compatibility. Sometimes hosting providers change PHP versions automatically.

💡 Usage Questions

Q: How do I price custom cake orders?
A: Use the cake calculator! Configure your cake styles with different sizes, shapes, and complexity levels. The calculator handles the rest.

Q: Can I hide my costs from customers?
A: Absolutely. Customers only see final quote prices, never your ingredient costs or profit margins.

Q: How often should I update ingredient prices?
A: We recommend monthly reviews or whenever you notice supplier price changes. This ensures accurate calculations.

Q: Which calculators are available for customers?
A: Two frontend calculators: Cake Calculator for custom cakes and Cookie Calculator for decorated cookies.

Q: Can I customize the calculator appearance?
A: Yes! The calculators inherit your theme’s styling and can be customized with CSS.

Q: How do I handle complex custom orders?
A: Use the recipe builder for base costs, then add custom labor and complexity multipliers for unique designs.

🐛 Found a Bug?

Use our Bug Report Form for fastest service:
👉 [Submit Bug Report](../report-bugs/)

Or email us at support@sweettubeacademy.com

We typically fix bugs within 1-2 weeks and notify you when the update is ready.

Critical bugs get 4-hour response time!

💡 Have a Feature Idea?

Email us at support@sweettubeacademy.com with:
– Description of the feature
– How it would help your business
– Priority level for your workflow

Popular requests get priority development!

Beta testers get first access to new features.

🎓 Cake Pricing 101

– Cost Components – Understanding ingredients, labor, overhead
– Profit Margins – What margins successful bakers use
– Competitive Pricing – Researching your local market
– Value Pricing – Pricing custom work appropriately
– Trial Strategies – Testing prices in your market

⭐ SweetPrice Power User Tips

– Recipe Organization – Best practices for managing recipes
– Seasonal Adjustments – Managing holiday pricing
– Customer Communication – Using calculators to close sales
– Profit Optimization – Identifying your best-selling items
– Scaling Your Business – Growing with SweetPrice

🔄 Updates & Changelog

Current Version: 1.0.0
Release Date: July 2025

What’s New:
– Core ingredient tracking
– Recipe builder with cost calculations
– Customer cake calculator
– Customer cookie calculator
– Professional admin interface
– Labor cost and overhead integration

Coming Soon:
– Enhanced reporting dashboard
– Recipe templates library
– Additional calculator types
– Mobile optimizations

📈 Account Dashboard

Managing Your SweetPrice Account:
👉 [Login to Your Account](account-dashboard-link)

In your dashboard you can:
– View your subscription details
– Download invoices
– Update billing information
– Access download links
– View support ticket history
– Manage auto-renewal settings

💬 Feedback & Testimonials

Love SweetPrice? We’d love to hear from you!

Email your success story to support@sweettubeacademy.com

Include:
✅ How SweetPrice helped your business
✅ Before/after revenue comparisons
✅ Permission to use your story in marketing
✅ Photos of your amazing cakes (optional!)

Success stories may be featured on our website and marketing materials.