SweetPrice Support Center

Get the help you need to master cake pricing with SweetPrice

🚀 Getting Started

New to SweetPrice? Start Here:

  1. Quick Setup Guide – Get pricing in 30 minutes
  2. Video Walkthrough – Watch SweetPrice in action
  3. Sample Recipes – Pre-built recipes to get started
  4. Best Practices Guide – Tips from successful bakers

📞 Contact Support

How to Reach Us

Email: support@sweettubeacademy.com Response Times:

  • Starter License: 48 hours
  • Professional License: 24 hours
  • Agency License: Same day + phone support available

Before You Contact Us

Please include:

  • Your SweetPrice license type (Starter/Professional/Agency)
  • WordPress version
  • Brief description of the issue
  • Screenshots if relevant
  • What you were trying to accomplish

This helps us help you faster!

📚 Documentation & Tutorials

Setup & Configuration

  • Installing SweetPrice – Step-by-step installation guide
  • License Activation – How to activate your license key
  • Initial Configuration – Setting up your ingredient database
  • Theme Compatibility – Making SweetPrice work with your theme

Core Features

  • Adding Ingredients – Building your cost database
  • Creating Recipes – Recipe builder walkthrough
  • Setting Profit Margins – Pricing for profitability
  • Quote Calculator Setup – Adding customer-facing forms

Advanced Features

  • Custom Quote Templates – Branding your quotes
  • Profit Reports – Understanding your analytics
  • Import/Export – Managing large ingredient lists
  • Multi-Site Setup – Agency license features

Integrations

  • WooCommerce Integration – Connecting with your store
  • Contact Form 7 – Quote form setup
  • Gravity Forms – Advanced form integration
  • Email Setup – Quote notifications

❓ Frequently Asked Questions

Account & Billing

Q: How do I upgrade my license? A: Email us at support@sweetprice.com with your current license email and desired upgrade. We’ll send you upgrade pricing and instructions.

Q: Can I get a refund? A: Yes! We offer a 30-day money-back guarantee, no questions asked. Email us to process your refund.

Q: What happens when my license expires? A: SweetPrice continues working, but you won’t receive updates or support. Renew anytime to restore full benefits.

Q: Can I transfer my license to a new domain? A: Yes! Email us with your old and new domain, and we’ll transfer your license within 24 hours.

Technical Issues

Q: SweetPrice isn’t showing up after activation A: Check that your PHP version is 7.4+ and your WordPress is 5.0+. Also verify your license key was entered correctly.

Q: The quote calculator isn’t displaying properly A: This is usually a theme conflict. Try switching to a default WordPress theme temporarily to test. Contact us for theme-specific fixes.

Q: My ingredient costs aren’t updating in recipes A: After updating an ingredient cost, you may need to “refresh” your recipes. Go to Recipes > Refresh All Costs.

Q: Quotes aren’t being emailed A: Check your WordPress email settings. We recommend using an SMTP plugin like WP Mail SMTP for reliable email delivery.

Usage Questions

Q: How do I price custom cake orders? A: Use the quote calculator! Input the recipe, adjust for custom size/decorations, and SweetPrice calculates pricing automatically.

Q: Can I hide my costs from customers? A: Absolutely. Customers only see final quote prices, never your ingredient costs or profit margins.

Q: How often should I update ingredient prices? A: We recommend monthly reviews. SweetPrice will alert you to ingredients that haven’t been updated in 90+ days.

Q: Can I export my data? A: Yes! Go to Tools > Export to download your ingredients, recipes, and quotes as CSV files.

🐛 Bug Reports & Feature Requests

Found a Bug?

Email us at [email] with:

  • Detailed steps to reproduce the issue
  • Screenshots or screen recordings
  • Your browser and WordPress version
  • Any error messages you see

We typically fix bugs within 1-2 weeks and notify you when the update is ready.

Have a Feature Idea?

Email us at [email] with:

  • Description of the feature
  • How it would help your business
  • Priority level for your workflow

Popular requests get priority development. Beta users get first access to new features!

🎓 Training & Best Practices

Cake Pricing 101

New to pricing cakes? We’ve got you covered:

  • Cost Components – Understanding ingredients, labor, overhead
  • Profit Margins – What margins successful bakers use
  • Competitive Pricing – Researching your local market
  • Value Pricing – Pricing custom work appropriately

SweetPrice Power User Tips

  • Batch Recipe Scaling – Pricing large orders efficiently
  • Seasonal Adjustments – Managing holiday pricing
  • Customer Communication – Using quotes to close sales
  • Profit Optimization – Identifying your best-selling items

Business Growth

  • Quote Follow-Up – Converting quotes to orders
  • Upselling Techniques – Using SweetPrice data to suggest upgrades
  • Efficiency Tips – Streamlining your pricing workflow
  • Scaling Your Business – When to upgrade your SweetPrice license

🔄 Updates & Changelog

Current Version: 1.0.0 (Beta)

Release Date: [Current Date] What’s New:

  • Initial beta release
  • Core ingredient tracking
  • Recipe builder
  • Customer quote calculator
  • Basic profit reporting

Coming Soon

  • WooCommerce integration
  • Advanced reporting dashboard
  • Recipe import/export
  • Mobile app companion
  • Multi-currency support

Want early access to new features? Join our beta program!

🤝 Community & Resources

Connect with Other Bakers

  • SweetPrice Facebook Group – Tips, tricks, and community support
  • Monthly Webinars – Live training sessions
  • Success Stories – See how other bakers use SweetPrice
  • Recipe Sharing – Community recipe database (optional)

External Resources

  • Cake Decorating Communities – Where to find inspiration
  • Ingredient Suppliers – Wholesale ingredient sources
  • Business Resources – Tax tips, business licenses, insurance
  • WordPress Help – General WordPress support resources

📈 Account Dashboard

Managing Your SweetPrice Account

Login to Your Account: Account Dashboard

In your dashboard you can:

  • View your license details
  • Download invoices
  • Update billing information
  • Access download links
  • View support ticket history
  • Manage multiple site licenses (Professional/Agency)

🆘 Emergency Support

Site Down or Critical Issues?

Agency License Holders: Call [Phone Number] for immediate assistance

All Users: Email [email] with “URGENT” in the subject line

We respond to emergencies within 4 hours, including weekends.

💬 Feedback & Testimonials

Love SweetPrice? We’d love to hear from you!

Email your success story to [testimonials email]

Include:

  • How SweetPrice helped your business
  • Before/after comparisons
  • Permission to use your story in marketing

Contributors get:

  • Feature in our success stories
  • Free license extension
  • Early access to new features

Need help not covered here? Email support@sweettubeacademy.com and we’ll get you sorted!

SweetPrice Support Team
Helping bakers price profitably since 2025