🆘 Support & FAQ
Get help, find answers, and get the most out of SweetPrice Calculator
Your complete resource center for growing a profitable bakery business with confidence and professional pricing strategies.
🚀 Getting Started
New to SweetPrice? Start here for the fastest path to profitable pricing:
⚡
Installation Guide
Get SweetPrice running on your website in 30 minutes
📚
User Guide
Complete tutorial on using all SweetPrice features
🧮
Sample Setup
Example ingredients and recipes to get started quickly
💡
Best Practices
Tips and strategies for profitable cake pricing
🛠️
Troubleshooting
Solutions to common setup and usage issues
📞 Contact Support
How to Reach Us:
📧 Email: support@sweettubeacademy.com
⏱️ Response Time: 24-48 hours
🆘 Emergency Support
Site Down or Critical Issues?
Email with “URGENT” in the subject line. We respond to emergencies within 4 hours, including weekends.
Before You Contact Us:
Please include:
- Your WordPress version
- SweetPrice purchase details
- Brief description of the issue
- Screenshots if relevant
- What you were trying to accomplish
This helps us help you faster!
💳 Account & Billing
🔧 Technical Issues & Usage Questions
🔧
Technical Issues
SweetPrice isn’t showing up after activation
Check that your PHP version is 7.4+ and WordPress is 5.0+. Also verify your license key was entered correctly.
The calculator isn’t displaying properly
This is usually a theme conflict. Try switching to a default WordPress theme temporarily to test. Contact us for theme-specific fixes.
My ingredient costs aren’t updating in recipes
After updating an ingredient cost, you may need to refresh your recipes. Go to the specific recipe and save it again.
💡
Usage Questions
How do I price custom cake orders?
Use the cake calculator! Configure your cake styles with different sizes, shapes, and complexity levels. The calculator handles the rest.
Can I hide my costs from customers?
Absolutely. Customers only see final quote prices, never your ingredient costs or profit margins.
How often should I update ingredient prices?
We recommend monthly reviews or whenever you notice supplier price changes. This ensures accurate calculations.
🐛 Bug Report & Feature Requests
🐛
Report a Bug or Request a Feature
Help us improve SweetPrice Calculator by reporting bugs or suggesting new features.
🐛 For Bug Reports:
- What you were trying to do
- What happened instead
- Steps to reproduce the issue
- Your WordPress version
- Browser and version
- Screenshots if relevant
💡 For Feature Requests:
- Description of the feature
- How it would help your business
- Priority level for your workflow
- Any examples or mockups
- Similar features you’ve seen elsewhere
🆘 Critical Issues: Select “Critical” severity for 4-hour response time!
✨ Popular requests get priority development!
Still Need Help?
Need help not covered here? Email support@sweettubeacademy.com and we’ll get you sorted!
SweetPrice Support Team
Helping bakers price profitably since 2025
⭐ Every purchase includes email support and our commitment to your success!