🐛 Report a Bug
Thank you for helping us improve SweetPrice Calculator!
Your bug reports are invaluable in making the plugin better for everyone. We appreciate you taking the time to help us improve.
📋 What Counts as a Bug?
A bug is when the plugin doesn’t work as expected or causes an error. Here are some examples:
⚠️
Calculation Issues
- Calculator showing incorrect prices or calculations
- Recipe costs not updating properly
- Ingredient conversions calculating wrong amounts
🔧
Functionality Problems
- Buttons not working or pages not loading
- Features not functioning as described
- Error messages appearing unexpectedly
🔌
Compatibility Issues
- Plugin conflicts with themes or other plugins
- Display issues on mobile or desktop
- WordPress compatibility problems
💾
Data Problems
- Data not saving or loading properly
- Recipes or ingredients disappearing
- Export/import functions not working
🚨
Critical/Urgent Issues
If the bug is preventing your business from operating:
📧 Email us directly: support@sweettubeacademy.com
📝 Subject line: “URGENT – Critical Bug”
⏰ Response time: Within 4 hours, including weekends
📝 Submit Your Bug Report
Please provide as much detail as possible to help us reproduce and fix the issue quickly.
🔄 What Happens Next?
1
Review
We’ll review your report within 2-3 business days
2
Questions
We may ask questions to better understand the issue
3
Investigate
We’ll investigate and work on a fix based on priority
4
Notify
You’ll be notified when the fix is available in an update
⏱️ Response Times
Critical bugs:
4 hours (including weekends)
High priority:
1-2 business days
Medium/Low priority:
3-5 business days
📞
Alternative Contact Methods
Prefer to email directly? Send your bug report to:
📧 support@sweettubeacademy.com
Include all the same information requested in this form for the fastest response.
💡
Helpful Tips
- Take screenshots of error messages
- Note what you were doing when the bug occurred
- Include your WordPress and plugin versions
- Mention any recently installed plugins or themes
- Describe steps to reproduce the issue
🙏
Thank You!
Your bug reports help us make SweetPrice Calculator better for everyone. We genuinely appreciate you taking the time to help us improve!
– The SweetTube Academy Team