If Your Application Is Rejected

Rejections happen. They are not the end of the road. Here is the process for handling one.

Step 1: Read the Rejection Letter Carefully

The rejection should specify the exact reason. Every rejection has a specific cause — missing documentation, a product on your list that isn’t allowed, a labeling issue, or a concern from the inspection. The reason tells you exactly what to fix.

Do not assume the rejection is final. It is almost never permanent.

Step 2: Call — Don’t Just Resubmit

Call the office that processed your application. Ask to speak to the person who reviewed it. Ask specifically: “What exactly needs to change for this to be approved?”

This call almost always turns a form rejection letter into a clear, actionable to-do list. A form letter has to be vague enough to apply to any situation. The person who reviewed your application can tell you exactly what they need.

Step 3: Resubmit Promptly

Once you know what to fix, fix it and resubmit as quickly as possible. Don’t let a rejection sit for weeks. The approval clock restarts when you resubmit.

Common Rejection Reasons

• Products on your list that aren’t allowed under your state’s law — Remove the non-qualifying products and resubmit. You can always add products later if your state’s law changes or you move to a licensed kitchen.
• Labels missing required elements — Correct your label draft using your state’s exact requirements. Often just one missing item (the home kitchen disclaimer, net weight, or allergen statement).
• Application fee paid incorrectly — Call to confirm the correct amount and payment method, resubmit.
• Missing documentation — LLC certificate, DBA filing, food handler certificate. Gather and attach.
• Kitchen inspection concern — Typically: pets, food storage separation, or a sanitation issue. All are fixable. Address specifically what the inspector noted and request a re-inspection.

Track Your Application Status

Fill in Tab 9 of your binder as each step progresses. Write in your follow-up contact’s name and phone number. If you haven’t heard anything in two weeks after submission, call. Not email — call. Write the date of your first follow-up in your calendar when you submit the application.